By using our website, you (herein referred to as “Customer”) consent to our privacy policy. When Customer enters into a business relationship with Chada Group Inc. dba Vegas Best Flooring, Customer agrees that they have read, understood, and consented to these Terms & Conditions.
Chada Group Inc. dba Vegas Best Flooring reserves the right to refuse any order placed.
Chada Group Inc. dba Vegas Best Flooring is committed to protecting our customers’ privacy. We never sell or release personal or confidential information to third parties.
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Sales Tax applies to all items shipped, delivered, or picked up in the state of Nevada.
Chada Group Inc. dba Vegas Best Flooring accepts Visa, Mastercard, Discover, American Express, and PayPal. Check by mail or money order payments may also be accepted. It is the Customer’s responsibility to inform a Chada Group Inc. dba Vegas Best Flooring customer service representative regarding their preferred method of payment. All payment information is destroyed after purchase. All purchases made online your payment information is not saved.
If the Customer wishes to cancel an order, it is the Customer’s responsibility to notify Chada Group Inc. dba Vegas Best Flooring immediately. If the order is already in transit for delivery, it will be treated as a return and the Customer will be responsible for all inbound and outbound shipping charges as well as an additional restocking charge. Orders may only be canceled Monday through Friday, 8:00 am - 5:00 pm Pacific Standard Time. All Back Orders require a non-refundable deposit.
Products may require specified minimum purchase quantities in order to qualify for free shipping. The Customer is responsible for reviewing the shipping details prior to purchase. Free shipping is available only to customers in the contiguous United States. Some products, including trims, are not eligible for free shipping and are subject to shipping fees .
Most products are in stock and will ship the next business day. The Customer will be notified within 1-2 business days if their order will not ship out in a timely manner. The customer may arrange their own shipping, freight collect only. Customer is responsible for all freight charges if customer arranges their own shipping, no matter what product or quantity of product is ordered.
Chada Group Inc. dba Vegas Best Flooring ships only within the continental United States. Delivery is Monday through Friday during the delivery carrier’s business hours. All shipping is curbside delivery. Some rural or highly populated areas may be charged an additional $89 fee by our LTL (Less than Load) carriers.
Special Orders, as defined by Chada Group Inc. dba Vegas Best Flooring, include any and all materials not kept in stock on a regular basis. The Customer may contact a Chada Group Inc. dba Vegas Best Flooring customer service representative about Special Order terms, conditions, warranties, and all other related inquiries. Special Orders ARE NOT covered under Floors To Your Home’s 30 Day Money Back Guarantee.
Chada Group Inc. dba Vegas Best Flooring offers a 30 day no hassle return policy on unopened and factory sealed cartons of flooring. There is a four (4) carton minimum for returns. The Customer is responsible for the cost of freight back to the Floors To Your Home distribution center in Indianapolis, Indiana. All returns are subject to a 15% restocking fee.
If the customer received free or reduced (prorated) shipping on their original order, the credit for returned products may be reduced by a charge for the freight/delivery charge based on the quantity had the customer originally purchased versus the amount of the original order LESS the returned material. For example, if the customer originally purchases 25 cartons of a product for free shipping, and returns 10 cartons, then the amount of the credit will be reduced by the amount of freight/delivery that would have been charged on 15 cartons.
All Special Order products are eligible for return case by case basis.
Chada Group Inc. dba Vegas Best Flooring may arrange return shipping via multiple LTL carriers. The Customer may arrange for their own return shipping. If the Customer wishes to arrange their own return shipping, they must speak to a Chada Group Inc. dba Vegas Best Flooring customer service representative and receive a return authorization form.
If the Customer wishes to inquire about a product exchange, they may contact a Chada Group Inc. dba Vegas Best Flooring customer representative by phone at (702)655-6551 or by email at customerservice@lvbflooring.com
All completed orders must be shipped from the Chada Group Inc. dba Vegas Best Flooring Warehouse within 14 days of order, or the order will be subject to a warehouse storage fee.
It is the Customer’s responsibility to inspect their order: counting the cartons they receive, ensuring the product label on the cartons matches what they ordered, and noting any damage on the shipping manifest. Claims may be denied if the damage is not reported at the time of delivery. The Customer is responsible for photographing any purported damage or defects.
Claims may be reported to Chada Group Inc. dba Vegas Best Flooring by calling 702-655-6551 during normal business hours. Chada Group Inc. dba Vegas Best Flooring will require photographic evidence of the reported issues. In the event that a certified third-party inspection is required, the Customer may be responsible for the cost of the inspection.
The Customer is responsible for inspecting all merchandise for any manufacturer’s defects prior to installation. Chada Group Inc. dba Vegas Best Flooring is not responsible for any labor charges incurred after installation.
Installation of merchandise constitutes acceptance of the product and voids the Customer’s claim.
All merchandise ships directly from the Chada Group Inc. dba Vegas Best Flooring warehouse. It is the Customer’s responsibility to inspect ALL shipments received from Chada Group Inc. dba Vegas Best Flooring. Claims for damage or shortages must be made upon receipt of product.
If any merchandise is found damaged upon receipt from the freight company, the Customer must note the damage. The Customer may then refuse the shipment or accept the shipment and store the damaged product until claim is resolved.
In the event that concealed damage is discovered Chada Group Inc. dba Vegas Best Flooring or the customer may ATTEMPT to file a claim with the carrier to have the damaged material replaced. There is no guarantee that any claim will be successful.
If an order is shipped via FedEx or UPS, the Customer must file any freight claims directly with the carrier within 24 hours prior to calling us for replacement merchandise.
Product specifications, pricing and product availability are subject to change at any time without notice. All merchandise is subject to prior sale.
Governing Law, Jurisdiction and Venue. This Agreement shall be interpreted in accordance with the laws in the State of Nevada without regard to choice of law principles. The Parties agree that venue for any disputes arising out of, or related to, this Agreement shall be filed in Clark County, Nevada Circuit or Superior Court, and the purchaser specifically consents to personal jurisdiction in that forum.
Chada Group Inc. dba Vegas Best Flooring is not responsible for any typographical errors.
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